Refund policy

Goddess of Shine does not accept exchanges or returns for hygiene precautions. And accordingly no refunds for the items received.

Damages and issues
Please note  the detailed policy below; is also applicable on European Union.

Please inspect your order immediately upon reception in case item is defective, damaged or if you receive the wrong item, please take good quality photos of the item so that we can evaluate the issue and make it right, and send those photos within 5 business days of the delivery. 

We will notify you once we’ve received and inspected the good quality photos you sent us of the damaged item, and we will let you know if the refund was approved or not.  If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for questions at info@goddessofshine.com.

NOTE: The customer is responsible for retrieving any customs or tariffs paid on delivery (if refundable by government)